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FAQs
Q1. How to join or create account on Sastaon website or mobile app?
Click on the [Register / Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our website www.sastaon.com
Q2. How to order?
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart or click on buy now button.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Select payment method.
Step 6: Complete the order and you will see the order number.
Q3. When my order will be Shipped?
Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
Q4. Can i return Returns & Exchanges?
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
Return Guide
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
Q5. Refund?
It takes 1-2 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer’s billing schedule.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer’s billing schedule.
Q6. Can i track my order?
Yes, you can track your order.